Quick and high-quality service you can rely on
A broken part of a control system can put production lines out of operation for hours. In many companies, this means running the risk of high losses and the failure to meet purchase orders. It is not easy to find a solution and it´s quite time-consuming. But this is not the case with DREAMland, a company specialising in industrial automation.
DREAMland performs repairs of industrial automation equipment, in particular PLC control system components, especially various Siemens branded series, such as Simatic S5 and S7, Sinumerik, Simodrive, Micromaster, Masterdrive, Sinamics, Simoreg etc. The local maintenance service is ready for the whole range of products such as control panels, inverters, drives or servo motors.
Customers who choose DREAMland to repair their parts can take advantage of the company’s recently, substantially expanded, 800 square metre maintenance service centre in Kosmonosy near Mladá Boleslav.
Parts are serviced directly there and thus they do not have to be sent to service centres abroad, which speeds up the whole process. A customer who needs an urgent and quick repair can contact the Kosmonosy centre directly, where their professional service staff diagnose, identify and repair the problem as quickly as possible.
High quality and speed come as standard at DREAMland. Here, a common repair does not exceed two to three weeks, but in the case of a request for express service, the necessary repair can be carried out as quickly as by the next day.
However, DREAMland’s service provision does not end there. A customer can also order a visit from a technician, who diagnoses the malfunctioning component directly on the particular line, removes it from the line and takes it to the service centre for repair.
In such cases, everything can even be done much faster. Provided we know the control system used by the customer and if the particular reconditioned or new spare parts are available in stock, the technician is sent out with them and can therefore immediately replace them on site and thus put the line back into operation immediately.
Nowadays, the professional repair of a broken part can be a real “lifesaver” for customers, as delivery times for new automation components have increased from the usual days to weeks or even months, especially due to the covid-19 pandemic. Therefore, a repair is a good option to avoid or significantly reduce production downtime and is less expensive than buying a new part.
If you are interested in using DREAMland’s maintenance service, just go to www.dreamland-plc.cz and find the sales representative for your region. They can be contacted via e-mail or by phone on a 24/7 basis. A customer can call for help non-stop – 24 hours a day, seven days a week. The maintenance staff of the company are also available for an immediate phone consultation outside normal working hours.
A customer can bring the specific broken part directly to the service centre, or a DREAMland maintenance person or sales representative can pick it up. The company is also able to arrange the transport of heavy and big parts that could be damaged in transit.
On receipt, the part is diagnosed in order to determine the fault, whether it can be repaired, how long it will take to repair, or even whether there is another fault. In the case of control panels, the technicians are able to provide software backup so that no data is lost or corrupted during the repair.